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Lecture slides
Quality assurance MbchB slides Final (1)
MakSPH
PPTX202677 pages2.0 MB
The document defines quality in health care, outlines its dimensions, and presents the Donabedian model of structure, process, and outcome. It introduces quality assurance principles, components, and tools such as the QA triangle and quality design. The material explains quality improvement approaches, including PDSA, Six Sigma, Kaizen, and TQM, and details how to apply data, teamwork, and client focus to drive change. Practical examples illustrate measurement, analysis, and decision-making within the PDSA cycle. References to seminal works on quality of care are provided.
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